Care, figured out — together.
Candle gives you the tools to navigate any care situation — and connects you with a vetted network of caregivers who show up. AI and humans working together, so you never face it alone.
Medical leave · Elder care · Disability support · Childcare · Rides · Benefits navigation
Two things no one else does together
Most platforms are either a marketplace or an app. Candle is both — and the combination is what makes it actually work.
The platform
Navigate any care situation
AI and human navigators work together to understand your situation, surface what matters, and give you a clear plan — one step at a time. Deadlines tracked. Paperwork drafted. Next action always clear.
- Medical leave & disability claims
- Elder care coordination
- Workplace rights & incident documentation
- Benefits navigation
The network
Real people who show up
A vetted network of caregivers — nannies, elder care companions, disability support workers, and drivers — matched by the platform to your specific situation, not just your zip code.
- Nannies & childcare workers
- Elder care & companion care
- Disability support assistants
- Medical & errand transportation
The difference: when the platform surfaces that you need a caregiver, the network delivers one. When a caregiver flags a benefits issue, the platform handles it. One system. Both halves.
Tell us what's happening
In plain language. No forms, no uploads. "I'm caring for my father." "I can't work right now." "Something happened at work." That's the door.
The platform builds your plan
AI and human navigators work together to understand your situation, surface deadlines, draft documents, and give you the one thing to do next.
You get through it
Paperwork handled. Deadlines tracked. A human navigator always reachable. And if you need someone physically there — the network is ready.
Not a chatbot.
A real care navigator.
Most AI tools answer questions. Candle takes action — drafting letters, tracking deadlines, and flagging what matters before it becomes a crisis.
And when AI isn't enough, a human navigator steps in. Every plan has a real person behind it.
The right person,
not just any person.
Every caregiver in the Candle network is background-checked, reviewed, and matched to your situation by the platform — not by an algorithm that optimizes for proximity.
And because they're part of the same platform, the caregiver and the navigator talk to each other. Your whole care situation, held in one place.
Background-checked
Every provider is vetted before joining the network. Reviews from real families, verified by our team.
Platform-matched
We match based on your specific situation — condition, schedule, location, and history — not just availability.
Care-first vetting
Providers who join Candle agree to its care-first values. We turn away people who don't fit the culture.
Always backed by a human
If anything goes wrong with a match, a human navigator steps in. No disappearing act.
Care-first, by design
These aren't brand values. They're decisions that cost something — and we make them anyway.
Your data belongs to you
Encrypted, private, and structurally invisible to employers — even if they're paying. No exceptions.
Every deadline is verified
Deadlines are never AI-generated. Every date comes from human-reviewed program rules, traced to a source.
A real person, always
Every flow has a direct path to a human navigator. You are never alone with a bot when it matters.
Your membership keeps a light on.
A fixed portion of every membership funds full-quality access for people in crisis who have no caregiver and no ability to pay. Same platform, same human care — no stripped-down tier.
When you join Candle, you're keeping a light on for someone who has no one.
Ready to get started?
Whether you need care, provide it, or just want to be ready — Candle is built for you.